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Business English: Front Desk First Impressions

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Country Flag United Kingdom

Date Shared: 5 March 2014

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Worksheet Instructions:

Watch the video about an unprofessional hotel staff member at http://www.youtube.com/watch?v=s3aR3yP4aKg. Can you spot all the mistakes he makes? Sort the cards in the correct order. Then watch the video from 4.14 to check your answers.

Target Language or Knowledge:

Parks in guest or visitor space Sloppy appearance Improper uniform Wears ipod to work Doesn't use employee entrance Ignores guest (who he could meet later) Late for work (again) Doesn't apologise for being late Unwashed uniform No name tag Doesn't dispose of waste properly Poor hygiene - doesn't wash hands after using the bathroom Bad posture Not enough sleep the night before work Personal talk with co-worker at front desk Ignores approaching guest No eye contact with guest checking in Fails to turn off mobile phone (or leave in locker) Taking personal call at work Abandoning post with guest present (and no explanation) Taking personal call on work phone Announcing a room number out loud, violating security procedures Giving out key without asking for ID Not recognising crime or calling the police

Which attitudes and behaviour does this employee need to improve most?

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Avatar Nigar2
Country Flag AZ

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5 March 2014

ShirleyNorrie Author Country Flag

Based on a funny video that your students should enjoy.

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