Information Gap Worksheet
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Date Shared: 3 March 2023
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Do you want to exchange it or get a refund?
Do you have the receipt?
How can I help you?
May I ask why you want to return it?
When did you buy it?
What's wrong with it?
Can I get a refund?
I think there's a mistake on the receipt.
Do you have this coat in red?
I want to exchange it. I'm sorry. I don't have it. I'd like to return these boots. Because it's the wrong color. My wife doesn't like it. I bought it on February 25th.
It doesn't work. I'm sorry. You can't. Because there are no returns on sale items. Let me check. You're right. The soup should be $2.50, not $3.50. I'm sorry. It's sold out, but we have it in green.
3 March 2023
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