Mar. 3, 2023 - INFO GAP re RETURNING ITEM TO A STORE

Target Language or Knowledge:

Do you want to exchange it or get a refund? Do you have the receipt? How can I help you? May I ask why you want to return it? When did you buy it? What's wrong with it? Can I get a refund? Why not? I think there's a mistake on the receipt. Do you have this coat in red?

I want to exchange it. I'm sorry. I don't have it. I'd like to return these boots. Because it's the wrong color. My wife doesn't like it. I bought it on February 25th.

It doesn't work. I'm sorry. You can't. Because there are no returns on sale items. Let me check. You're right. The soup should be $2.50, not $3.50. I'm sorry. It's sold out, but we have it in green.