Get Ready for SPEAKING TASK (on Feb. 28, 2023) - return item to store

Target Language or Knowledge:

You are a CLERK at a store. ASK about helping a customer.
How can I help you?
You are a CUSTOMER at a store. TELL the clerk that you want to return a coat. BE VERY POLITE.
I'd like to return this coat. = I would like to return this coat.
You are the CLERK. ASK if the customer has the receipt.
Do you have the receipt?
You are the CUSTOMER. TELL the clerk that you have the receipt. SHOW the receipt to the clerk.
Yes, I do. Here it is.
You are the CLERK. Ask when the customer bought the coat.
When did you buy the coat?
You are the CUSTOMER. Tell the clerk that you bought it 10 days ago.
I bought it 10 days ago.
You are the CLERK. Ask the customer what is wrong with the coat. Ask what the problem is.
What's wrong with the coat? What's the problem?
You are the CUSTOMER. Tell the clerk that it's too large for your daughter.
It's too large for my daughter.
You are the CLERK. Ask if the customer wants to exchange it or get a refund.
Would you like to exchange it or get a refund?
You are the CUSTOMER. Tell the clerk that you want to exchange it for a smaller coat. BE VERY POLITE.
I'd like to exchange it for a smaller coat.
You are the CLERK. Tell the customer that it's okay to exchange the coat.
Sure. No problem.
You are the CUSTOMER. Thank the clerk. BE VERY POLITE.
Thank you very much.
You are the CLERK. Reply to what the customer said (about thanking you).
You're welcome.
You are the CLERK. Tell the customer to have a nice day.
Have a nice day.
You are the CUSTOMER. Reply (= respond) to what the clerk said about a nice day.
You too. Goodbye.
You are the CLERK. Reply (= respond) to what the customer said.
Goodbye.